If you are a customer in China or a regular online shopper anywhere in the world, you might already know of JD.com, one of the leading e-commerce companies in the world. Even though the company primarily serves the customers in China, it has an international affiliate e-commerce platform as well to serve international customers. It is the first Chinese company to be listed for public trading at the New York Stock Exchange with the current market valuation exceeding over $65 billion. The founder and owner of the company, Richard Liu Qiangdong has amassed the fortune of nearly $12 billion with the success of his company, and it continues to grow as JD.com continues to grow and expand.
Today, the company has already extended its reach to many different countries and is setting up warehouses in those countries for easy reach to the customers there. Richard Liu Qiangdong feels that for any e-commerce company anywhere in the world, the prime focus should be having a customer-centric business model. The success of JD.com is also because of the same reason as Richard Liu from the very beginning, from the time he just owned a small shop in Beijing, focused on offering quality products at low prices to the customers. He also ensured that he provides reliable after-sale services as well, which is a key component of the overall customer service business should provide.
JD.com has become an inspiring name in the e-commerce sector in China and abroad, and has helped many entrepreneurs to take their business and ideas online following the same footsteps as Richard Liu Qiangdong. Richard Liu Qiangdong is hard working, and even though he is the CEO of the largest e-commerce company in the world, he works twice as hard as his employees. He is well respected because he is always helping out his team to create winning strategies. He is also not afraid to take risks with new technology if it will help the company provide better services to its customers. The company also lends its technology for different charity uses and to help the community in different ways.