Criminal justice will always be part of the society. This means that we will always be looking for ways to do investigations, apprehend criminals and most importantly take care of them once they land in our correctional facilities. Securus Technology, a leader in criminal justice technology seems to understand this perfectly.
This was manifested in a recent effort where the company reached out to its customers, and even competitor clients, in search for suggestions or ideas that could make its solutions better. In my opinion, this noble and mature gesture supersedes competition and is a perfect way to gather actual user data without running an expensive requirement analysis campaign.
The fact that most of the companies are beginning their comment with a thank you note means that Securus is already doing a great job. However, the following suggestions are a true testimony to the fact that no single developer can cover all market specific complications no matter how well they know the market.
Securus has been providing public safety, corrections and law enforcement agencies with technological solutions for a while now. Even though it has over 3,450 facilities and up to 1,200,000 inmates under its care, the company still admits that it needs help to create the perfect solutions and roll out updates that patch any loopholes in existing solutions.
This is what great software and hardware solution designers are made of. I feel safer walking around knowing that companies like Securus Technologies takes the time to welcome comments on its or competitor systems from people who use them.
Securus solutions focus on emergency response, public information, in mate communication, self service, biometric analysis and information management systems geared towards analyzing, arresting and prosecuting offenders while ensuring that inmates serving their sentences stay safe and well behaved while behind the bars.